Privacy policy
# Privacy Policy
Effective Date: January 1, 2026
Concierge Fair Housing respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit ConciergeFairHousing.org, create an account, enroll in a course, purchase training, receive a certificate, contact us, or use our online services.
By using our website, courses, training materials, or related services, you agree to the practices described in this Privacy Policy.
## 1. Information We Collect
Concierge Fair Housing may collect information that you provide directly, information collected automatically through our website, and information received from third-party service providers.
### Information You Provide
We may collect personal information when you:
* Create an account
* Enroll in a course
* Purchase training
* Complete a quiz, exam, or assessment
* Request a certificate
* Contact us
* Subscribe to emails or updates
* Submit a form through our website
* Participate in company or group training
This information may include:
* Name
* Email address
* Phone number
* Company name
* Job title or role
* Billing information
* Course enrollment information
* Course progress
* Assessment results
* Certificate information
* Messages or inquiries submitted to us
### Payment Information
Payments may be processed through third-party payment processors. Concierge Fair Housing does not intend to store full credit card numbers or full payment account details on our own systems unless expressly stated. Payment processors may collect and process payment information according to their own privacy policies and security practices.
### Course and Certificate Information
We may collect and maintain information related to your course activity, including enrollment date, course progress, quiz or exam scores, certificate issue date, certificate ID, expiration date, and training completion records.
### Automatically Collected Information
When you visit our website, we may automatically collect certain technical information, such as:
* IP address
* Browser type
* Device type
* Operating system
* Pages visited
* Time spent on the website
* Referring website
* General location information
* Cookies and similar tracking technologies
## 2. How We Use Information
Concierge Fair Housing may use collected information to:
* Provide online courses and training services
* Create and manage user accounts
* Process course enrollments and payments
* Track course progress
* Administer quizzes, exams, and assessments
* Issue certificates of completion
* Verify certificate status
* Provide customer support
* Respond to questions and inquiries
* Send course-related notices
* Send administrative messages
* Improve our website and training platform
* Analyze website traffic and user activity
* Maintain website security
* Prevent fraud, misuse, or unauthorized access
* Comply with legal obligations
* Enforce our Terms and Conditions
## 3. Email Communications
We may use your email address to send transactional, administrative, and service-related messages, including course access details, payment confirmations, certificate information, account notices, password reset messages, and policy updates.
We may also send promotional or educational emails if you opt in or if permitted by applicable law. You may unsubscribe from marketing emails by using the unsubscribe link provided in the email. However, you may still receive important administrative or course-related messages.
## 4. Cookies and Tracking Technologies
Concierge Fair Housing may use cookies, pixels, analytics tools, and similar technologies to operate our website, support login and course access, remember preferences, analyze website performance, improve user experience, and support marketing efforts.
For more information, please review our Cookie Policy.
## 5. How We Share Information
Concierge Fair Housing may share information with trusted third parties only as needed to operate our website, provide services, process payments, deliver training, manage communications, or comply with legal requirements.
We may share information with:
* Learning management system providers
* Payment processors
* Website hosting providers
* Email service providers
* Analytics providers
* Customer support tools
* Certificate verification systems
* Security and fraud prevention providers
* Professional advisors, such as attorneys, accountants, or consultants
* Government authorities or legal parties when required by law
We do not sell personal information in the ordinary meaning of selling a customer list. If any future advertising or data-sharing practice qualifies as a “sale” or “sharing” under applicable privacy law, we will update this Privacy Policy and provide any required rights or notices.
## 6. Company and Group Training
If you enroll through an employer, company, property management firm, training sponsor, or group account, we may share certain training-related information with that organization.
This may include:
* Enrollment status
* Course progress
* Completion status
* Assessment completion
* Certificate issue date
* Certificate expiration date
* Training records
We do this to help organizations document staff training and manage group course participation.
## 7. Certificate Verification
If certificate verification is offered, certain certificate information may be used to confirm whether a certificate is valid. Verification information may include the participant’s name, certificate ID, course name, issue date, expiration date, and completion status.
## 8. Data Security
We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online platform, internet transmission, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential.
## 9. Data Retention
We may retain personal information for as long as necessary to provide our services, maintain training records, verify certificates, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.
Course completion and certificate records may be retained for an extended period to support certificate verification and training documentation.
## 10. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
* Request access to personal information we maintain about you
* Request correction of inaccurate information
* Request deletion of certain information
* Request a copy of certain information
* Object to or limit certain processing
* Opt out of marketing emails
* Manage cookies through your browser settings
To make a privacy request, please contact us using the contact information listed below.
## 11. Children’s Privacy
Concierge Fair Housing is intended for adults and professionals involved in housing operations. Our website and courses are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
## 12. Third-Party Websites and Services
Our website or course platform may contain links to third-party websites, tools, payment processors, videos, or platforms. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
You should review the privacy policies of any third-party services you use.
## 13. International Users
Concierge Fair Housing is designed primarily for users in the United States. If you access our website or services from outside the United States, you understand that your information may be processed and stored in the United States or other locations where our service providers operate.
## 14. Do Not Track Signals
Some browsers offer “Do Not Track” settings. Because there is no uniform standard for responding to these signals, our website may not respond to all Do Not Track requests.
## 15. California and State Privacy Rights
Certain state privacy laws may provide additional rights to residents of those states. Depending on where you live and how applicable law applies to our business, you may have rights to request access, correction, deletion, portability, or to opt out of certain data uses.
To exercise any applicable privacy rights, please contact us using the information below.
## 16. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we update this Privacy Policy, we will revise the effective date at the top of the page. Continued use of our website or services after updates are posted means you acknowledge the updated Privacy Policy.
## 17. Contact Us
If you have questions about this Privacy Policy or wish to make a privacy request, please contact us at:
Concierge Fair Housing
Website: ConciergeFairHousing.org
Email: [Insert Contact Email]
Address: [Insert Business Address]
## 18. Legal Review Recommended
This Privacy Policy is provided as a general template for website and online course use. It should be reviewed by qualified legal counsel before publication to ensure it complies with applicable privacy laws, business practices, technology providers, payment systems, email tools, analytics tools, and state-specific requirements.