Terms and condition
# Terms and Conditions
Effective Date: January 1, 2026
Welcome to Concierge Fair Housing. These Terms and Conditions govern your use of ConciergeFairHousing.org, our online courses, training materials, certification programs, digital content, and related services.
By accessing this website, enrolling in a course, creating an account, purchasing training, or using any Concierge Fair Housing service, you agree to these Terms and Conditions. If you do not agree, please do not use this website or our services.
## 1. About Concierge Fair Housing
Concierge Fair Housing provides online fair housing training, educational courses, and private professional certificate programs for housing providers, property managers, landlords, leasing agents, maintenance teams, real estate investors, vendors, and other housing professionals.
Our courses are designed to support education, awareness, and professional development. They are not a substitute for legal advice or legal representation.
## 2. Educational Purpose Only
All content provided by Concierge Fair Housing is for educational and informational purposes only.
Our courses, articles, videos, checklists, forms, examples, quizzes, and certificates do not constitute legal advice and do not create an attorney-client relationship. Fair housing laws may vary by federal, state, and local jurisdiction. You should consult qualified legal counsel regarding specific legal questions, complaints, disputes, policies, or compliance obligations.
## 3. No Guarantee of Compliance
Completion of a Concierge Fair Housing course or certificate program does not guarantee legal compliance, prevent complaints, prevent enforcement actions, or eliminate legal risk.
Participants and organizations remain responsible for understanding and complying with all applicable federal, state, and local fair housing laws, civil rights laws, landlord-tenant laws, licensing requirements, and related regulations.
## 4. Private Training and Certification
Concierge Fair Housing is a private educational training provider. Unless expressly stated in writing, our courses and certificates are not government-issued, HUD-issued, state-issued, or approved for real estate continuing education credit.
Any certificate issued by Concierge Fair Housing confirms only that the named participant completed the applicable course requirements and, where required, passed the course assessment.
Participants may not represent a Concierge Fair Housing certificate as a government license, official regulatory approval, HUD certification, legal certification, or guarantee of compliance.
## 5. Course Enrollment and Access
Course access may be provided through our website, learning management system, or another online training platform. Access is granted only to the registered participant or authorized user.
You agree not to share your login credentials, allow unauthorized users to access your course account, copy course materials, distribute course content, or complete coursework on behalf of another person.
Concierge Fair Housing may suspend or terminate course access if we believe an account has been misused, shared, copied, compromised, or used in violation of these Terms and Conditions.
## 6. Course Completion Requirements
To receive a certificate of completion, participants must complete all required course materials and pass any required assessment or exam. Course requirements, passing scores, expiration dates, and renewal requirements may vary by course.
Concierge Fair Housing reserves the right to deny, revoke, or correct a certificate if we determine that the participant did not complete the course honestly, violated course integrity rules, provided inaccurate information, or misused the certificate.
## 7. Payments and Fees
Course fees, training package prices, subscriptions, and other charges will be displayed at the time of purchase. By submitting payment, you authorize Concierge Fair Housing or our payment processor to charge the selected payment method for the applicable amount.
All prices are subject to change. Price changes do not affect completed purchases unless otherwise stated.
## 8. Refund Policy
Refund eligibility, if any, will depend on the applicable course, product, or training package purchased.
Unless a separate written refund policy states otherwise, course purchases may be non-refundable once access to course materials has been granted, a certificate has been issued, or a participant has substantially begun the course.
Concierge Fair Housing may, at its discretion, consider refund requests on a case-by-case basis.
## 9. User Accounts
You may be required to create an account to access courses, certificates, training records, or purchased materials. You agree to provide accurate information and keep your account information current.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
## 10. Acceptable Use
You agree not to use this website or our services to:
* Violate any law or regulation
* Misrepresent your identity or course completion status
* Copy, resell, distribute, or publicly display course materials
* Share login credentials or allow unauthorized access
* Interfere with website security or platform operations
* Upload malicious code, spam, or harmful content
* Use our content to create a competing course or training program without permission
* Misrepresent Concierge Fair Housing as a government agency, law firm, licensing board, or regulatory authority
## 11. Intellectual Property
All website content, course materials, videos, text, graphics, logos, certificates, quizzes, checklists, downloads, templates, designs, and related materials are owned by Concierge Fair Housing or its licensors unless otherwise stated.
You may access and use course materials only for your personal or internal business training purposes. You may not copy, reproduce, modify, distribute, sell, publish, upload, or create derivative works from our materials without prior written permission.
## 12. Certificate Use
Participants may state that they completed a Concierge Fair Housing course or certificate program if the statement is truthful and not misleading.
Acceptable wording includes:
“Completed the Concierge Fair Housing Certification Program.”
Participants may not state or imply that they are government-certified, HUD-certified, legally certified, state-approved, or guaranteed compliant unless they have separate authorization or credentials supporting that claim.
## 13. Third-Party Services
Our website or courses may use third-party platforms or service providers, including payment processors, learning management systems, analytics providers, email tools, video platforms, or other technology providers.
Your use of third-party services may be subject to those providers’ own terms, privacy policies, and security practices. Concierge Fair Housing is not responsible for third-party websites, platforms, or services that we do not control.
## 14. Website Availability
We strive to provide reliable access to our website and courses, but we do not guarantee that the website, course platform, or digital materials will always be available, uninterrupted, secure, or error-free.
We may update, modify, suspend, or discontinue any part of the website, course platform, training materials, or services at any time.
## 15. Changes to Course Content
Concierge Fair Housing may update course content, lessons, quizzes, certificates, pricing, course requirements, policies, or training materials at any time. Updates may be made to reflect operational needs, educational improvements, legal developments, or business changes.
Course descriptions are provided for general informational purposes and may be revised.
## 16. Limitation of Liability
To the maximum extent permitted by law, Concierge Fair Housing, its owners, officers, employees, contractors, instructors, affiliates, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of this website, courses, certificates, materials, or services.
This includes, but is not limited to, claims related to fair housing complaints, legal disputes, enforcement actions, business losses, lost profits, lost data, reputational harm, or reliance on course materials.
## 17. No Warranties
Concierge Fair Housing provides its website, courses, materials, and services on an “as is” and “as available” basis.
We make no warranties, express or implied, regarding course outcomes, legal compliance, accuracy for every jurisdiction, uninterrupted access, fitness for a particular purpose, or suitability for your specific business needs.
## 18. Indemnification
You agree to indemnify and hold harmless Concierge Fair Housing, its owners, officers, employees, contractors, instructors, affiliates, and service providers from any claims, damages, losses, liabilities, costs, or expenses arising from your use of the website, course materials, certificates, services, violation of these Terms and Conditions, misuse of training content, or violation of applicable law.
## 19. Privacy
Your use of our website and services may involve the collection and processing of personal information. Please review our Privacy Policy for information about how we collect, use, store, and protect user information.
## 20. Cookies
Our website may use cookies and similar technologies to support website functionality, course access, analytics, security, and user experience. Please review our Cookie Policy for more information.
## 21. Termination
Concierge Fair Housing may suspend or terminate your access to the website, courses, account, certificates, or services if we believe you violated these Terms and Conditions, misused course materials, engaged in dishonest activity, failed to pay applicable fees, or used the platform in a harmful or unlawful manner.
## 22. Governing Law
These Terms and Conditions shall be governed by the laws of the State of [Insert State], without regard to conflict of law principles.
Any disputes arising from these Terms and Conditions, the website, courses, certificates, or services shall be handled in the courts located in [Insert County and State], unless otherwise required by applicable law.
## 23. Changes to These Terms
Concierge Fair Housing may update these Terms and Conditions from time to time. Updated terms will be posted on this page with a revised effective date. Continued use of the website or services after changes are posted means you accept the updated Terms and Conditions.
## 24. Contact Us
If you have questions about these Terms and Conditions, please contact us at:
Concierge Fair Housing
Website: ConciergeFairHousing.org
Email: [Insert Contact Email]
Address: [Insert Business Address]
## 25. Legal Review Recommended
These Terms and Conditions are provided as a general template for website and online course use. They should be reviewed by qualified legal counsel before publication to ensure they are appropriate for your business, location, services, users, payment practices, privacy obligations, and applicable law.